ALL RETURNS AND EXCHANGES ARE SUBJECT TO THE FOLLOWING CONDITIONS:
- Returns & exchanges must be postmarked within 30 days from delivery of your order. The customer is FULLY RESPONSIBLE for the postage/shipping cost of any item or items sent back to us for ANY reason and these include but not limited to the following; Exchanges, did not like the item, did not like the fit, did not like the color, was not to your liking or satisfaction, had a change of mind, etc. The merchandise MUST BE in its original condition as shipped from our warehouse i.e. unworn, unwashed, unsoiled, with labels intact. NO EXCEPTIONS!
- Certain products are excluded from our general return policy for hygiene reasons. These include: ANY UNDERWEAR AND SWIMWEAR!
- If you are returning an item (s) for ANY reason and these include but not limited to the following: Did not like the style, fit, was not as expected, did not like material, color, etc. and are NOT requesting an exchange, a refund (MINUS SHIPPING FEES) will be issued to the credit card used in the original transaction. The item (s) being returned must meet company return/exchange policy.
- If you request an exchange that is lower in value than the returned item (s), the difference will be credited back to the credit card used in the original transaction. If you request a replacement (s) of higher value, the difference must be paid before the exchange is processed. Note: We do not keep or store any credit card info. Please provide us with the c.c. number to charge the difference.
GO SOFTWEAR/AMERICAN JOCK merchandise that has been purchased through OTHER retailers must be returned directly to them and ARE subject to their own return/exchange guidelines. This includes any issues with the product, wrong size, did not care for the item after receiving, refunds, defects, etc.
GO SOFTWEAR/AMERICAN JOCK stand behind their products, therefore if any issue should arise due to a flaw in manufacturing and is within reason and purchased directly from our site, we will make every attempt to correct the problem.
ALL SALE ITEMS ARE FINAL SALE! If you purchase something on sale chances are we are discontinuing that style, color, etc. Therefore, NO REFUNDS, please keep that in mind before ordering sale merchandise.
- ALL returns and exchanges should be mailed back to the following address: ATTENTION: RETURNS/EXCHANGES 719 S. Los Angeles St. Ste. 356 Los Angeles Ca. 90014. Please indicate on the original invoice or separate document detailed instructions of exchange (size, color, style #) or refund.